The Grout Medic: 200+ Appointments in 90 Days

The Challenge

The Grout Medic is a home services franchise serving the Naperville area. Like most owner-operated service businesses, they were missing calls when the owner was on a job, losing leads to voicemail, and spending too much time on admin instead of the work that actually makes money.

The Solution

Explained Consulting deployed an AI receptionist that answers every call 24/7, qualifies the lead, and books the appointment directly into the calendar. Missed calls became a thing of the past. Follow-up sequences went out automatically after every job.

The Results

Within 90 days, The Grout Medic had booked over 200 appointments through the AI system. At $300–500 per job, that represents an estimated $60,000–100,000 in revenue that would have gone to voicemail, or to a competitor who picked up. The owner got his time back and his calendar full.