Will customers know it's AI?

The messages come from your business name and phone number, written in your brand's tone. Most customers think it's someone on your team reaching out personally. We never pretend to be a specific person, but the experience feels human and genuine.

What if someone has a complaint?

The AI detects negative sentiment immediately and sends an alert to your team within 2 minutes. It also responds to the customer right away, letting them know someone will be in touch shortly. You catch problems before they become public reviews.

Can it ask for referrals?

Yes. After confirming a customer is satisfied, the AI sends a referral request with a simple link they can share. Some clients see 3 to 5 new referrals per month just from this automated ask.

Does it track satisfaction scores?

Yes. Every survey response is logged and tracked over time. You get a monthly report showing your average satisfaction score, trends by service type, and a list of any customers who need personal attention.

How soon after service does it follow up?

The first message goes out within 24 hours of a completed job. You can customize the timing for different service types. Emergency repairs might get a same-day check-in, while larger installs follow a 1-day, 7-day, 30-day schedule.

Can it handle different follow-up for different services?

Absolutely. A furnace installation gets a different follow-up sequence than a drain cleaning. We set up custom workflows for each of your service categories so the messages always make sense for what was done.

68%of customers leave because they feel forgotten, not because of price or quality

AI Customer Care Rep

Every customer checked on. Nobody forgotten.

Your best customers walk away when they feel like just another number. Your AI Customer Care Rep checks in after every job, catches problems before they become bad reviews, and asks happy customers for referrals. It remembers every customer so you never lose one to silence.

(331) 215-9348

Done for you. 90-day results guarantee. No contracts.

What your AI Customer Care Rep handles

Post-Service Follow-Up

Reaches out to every customer after a completed job to make sure everything went well. Sends a text at 24 hours, a check-in at 7 days, and a final touchpoint at 30 days.

Satisfaction Surveys

Sends a quick two-question survey after every service. Happy customers get guided to leave a Google review. Unhappy customers get flagged and routed to your team immediately.

Complaint Escalation

When a customer reports a problem, the AI immediately notifies your team with full details. You find out about issues in minutes, not days, giving you a chance to fix things before they hit Google or Yelp.

Retention Campaigns

Tracks when customers are due for repeat services and sends timely reminders. For HVAC that means seasonal maintenance. For dental, it means hygiene recalls. Keeps your schedule full with existing customers.

Referral Requests

After confirming a customer is happy, the AI asks if they know anyone who could use your services. It makes referring easy with a simple link or message they can forward to friends and family.

Anniversary and Milestone Touchpoints

Sends a message on the one-year anniversary of a major service, like an HVAC install or a roof replacement. Keeps your business top of mind and opens the door for maintenance upsells.

See it in action

HVAC

An HVAC company installs a new furnace but never checks in with the homeowner afterward.

The AI sends a check-in text at 24 hours asking if the home is heating properly, a follow-up at 7 days to answer any questions, and a 30-day message offering a maintenance plan. The homeowner feels taken care of and leaves a 5-star review.

Veterinary

A dog named Max has knee surgery and the owner is anxious about recovery at home.

The AI sends a text the next morning: "How is Max doing after his surgery?" It checks in again at day 3 and day 7 with specific recovery tips. The owner feels supported and tells three friends about the clinic.

Legal

A personal injury client calls the office every week asking "where is my case?" and the staff spends 20 minutes each time.

The AI sends proactive status updates every two weeks with a brief summary of what's happening and what comes next. Inbound calls from that client drop by 80%, freeing up your front desk.

Property Management

A property manager with 200 units has no idea which tenants are happy and which are about to leave.

The AI sends quarterly satisfaction surveys to every tenant and flags anyone who scores below a 7 out of 10. The manager reaches out to at-risk tenants personally, reducing turnover by 15% in the first year.